Frequently Asked Questions
Q: What Should I Keep With
Me While Moving ?
Answer: During the moving process, customers should keep essential items such as important documents, medications, valuables, and daily necessities with them. It's advisable to pack a bag with clothing, toiletries, and any immediate needs to ensure a smooth transition, especially during the first day at the new residence.
Q: When Do I Need An In-Home Moving Estimate?
Answer: An in-home estimate may be necessary if your home is 1,500 square feet or larger, if you have large or bulky items that may be challenging to move, if your home has narrow hallways, doorways, or stairways that furniture cannot fit through, if movers may have difficulty parking a 26 ft. truck close to your home, or if you are moving out of state. In such cases, a personalized in-home estimate ensures a more accurate quote and helps address specific challenges associated with the move.
Q: How Do I Pick The Right Mover?
Answer: Customers should research reputable movers by checking online reviews and ratings from reliable platforms, seeking recommendations from friends or family who have had positive experiences with moving companies, and verifying the company's credentials and licensing. It's crucial to obtain multiple quotes, ensuring transparency in pricing, and to inquire about insurance coverage and policies to make an informed decision when selecting a trustworthy and reliable moving service.
Q: Should I Tip My Mover?
Answer: Tipping movers is generally a personal choice, but it's customary to tip if you feel the service exceeded your expectations. Some instances where you might consider tipping include if the movers handled heavy or fragile items with care, completed the job efficiently, or went above and beyond to ensure a smooth move. It's common to tip (10-20%) at the end of the move, and the amount can vary based on factors like the complexity of the move and the level of service provided.
Q: What Types of Payment Does
Marquette Movers Accept?
Answer: Marquette Movers accepts various payment forms for their moving services, including cash, credit cards (such as Visa, MasterCard, and American Express), debit cards, and electronic payment methods. Additionally, they may facilitate transactions through digital platforms like mobile payment apps for a convenient and secure payment experience. We do NOT accept out-of-state checks for loading services.
Q: How Should I Organize Before the Movers Arrive?
Answer: In preparation for our movers' arrival, we kindly request that all loose items be securely packed, and belongings are clearly labeled. Clearing pathways within the premises ensures a smooth and efficient moving process. Following these guidelines helps optimize our services and ensures a seamless relocation experience for our customers.
Q: Do I Need to Empty My Dresser Drawers?
Answer: You are welcome to leave the contents in your dresser drawers, as long as all loose and breakable items are removed. This helps ensure the safety of your belongings and allows for a secure and efficient moving experience.
Q: What If I Discover Damaged or Missing Items?
Our team has been trained to work with utmost care and integrity, and we sure hope that will not be the case. However, if you do discover anything missing or damaged, please contact us as soon as possible. We strongly suggest you inspect all your items and furniture the day of the move. We will accept claims in writing within 3 (three) calendar days of your move day.
Q: Moving With Plants and/or Pets:
Answer: As part of our policy, we require that animals kept in a separate room during the moving process, and transported in a customer's personal vehicle. Additionally, for the safety of plants, we recommend they be transported in the customer's car rather than our moving vehicles. These measures ensure the well-being of both your pets and plants during the relocation.
Q: What Items Do Marquette Movers NOT Bring?
Answer: For the safety and compliance of our moving services, there are certain items that our movers are unable to transport. Prohibited items include hazardous materials such as explosives, flammable substances, and chemicals. Additionally, live plants, pets, perishable foods, and valuable items like jewelry are not allowed in our moving vehicles.
Q: What is Our
Weather Policy?
Answer: If we deem it unsafe for our moving and delivery crews and for our trucks to operate should snow or ice accumulates on the roads, we will reschedule the move. In some cases, we may be able to push back start times to give the roads a chance to thaw. If weather forces us to postpone scheduled service or delivery, we will make every effort to reschedule within 72 hours of the originally scheduled service or delivery. Scheduling is based on availability. We will contact all customers as soon as the possibility of any schedule change arises via phone call or our text-in line. If a deposit has been paid and we cannot reschedule within one week of the originally scheduled service, unless weather conditions persist, the customer may cancel and request the deposit be returned.
As part of our policy, we require that animals kept in a separate room during the moving process, and transported in a customer's personal vehicle. Additionally, for the safety of plants, we recommend they be transported in the customer's car rather than our moving vehicles. These measures ensure the well-being of both your pets and plants during the relocation.